This week’s Case of the Week comes from our Hartselle, AL office written by our Event Coordinator, Mike Johnson. 
We had a family come in that had “adopted” a 96-year-old WWII vet. They had stated that he was living with his son and had been living in conditions that would be hard for young people to endure. 
Winters were 30 degrees in his house and summers were stifling hot. Church folk that they are, when they went to visit the vet, she told her husband that day that the man was coming home with them. 
They came to our office and we supplied them with some food and clothes from our pantries and will help with their next utility bill. The people had heard of us through our employees at a Walmart, our contribution tables also serve as an advertisement as to who we are and what we do.  
We are very glad that they came in. 
Today, we want to share a “Case of the Week” from our corporate office in Liberty Township, Youngstown Ohio.
Pooped Out on Personal Problem
A veteran came to our office in despair over his water bill. He had a disconnect notice and owed a whopping $1,300. He had two recent surgeries for his neck and his back and was still suffering from other physical ailments.
He had visited other agencies but wasn’t able to find help anywhere. He had called the water company but wasn’t able to improve his situation. Bob, our Services Director, asked the veteran why his water usage was so high – the veteran responded, “Have you ever had diarrhea?” “For a month?” Bob didn’t have an answer for that.
He called the water company, explained the situation, and was able to negotiate a payment plan and cancel the disconnect. Veterans’ Outreach paid for the 1st month of the plan.
Today’s Case of the Week comes from our Sarasota, FL office written by our regional manager, Bob Graham.
A local woman just lost her mother a couple of months ago. When this happened she decided to bring her father down to live with her from Missouri. 
He has a number of physical issues – essentially stemming from a jeep accident when he served during the Korean “conflict” – which has affected his quality of life. 
He approached the VA many times on getting some pension benefits but it has been resisted and he has not even heard from them for the last 1 1/2 years. 
She wanted advice on how best to have the situation looked at now that he is in FL, asked one of the local Sam’s Club employees on where to go, and she was told to contact our office. I went through the various possible channels with her, suggested the most relevant contact for her and she will follow up – keeping us informed on how it is going. Veterans’ Outreach is frequently used as a valuable information source as well as a possible donor of financial assistance.
We are happy would could help this veteran find the answers he so desperately needs.
This week our Case of the Week comes from our Sarasota, FL office written by Jan Worrel, our EC there.
We had a wife of a veteran call us this week. They needed help with their electric bill. It is from Lakeland Electric, not an electric company that we get a lot of requests for. Bob had about a year ago, filled out paperwork for Lakeland Electric stating we were a Non-for-Profit Veterans Organization and sometimes we do get a request for Lakeland Electric, so we can be classified as a Charity Organization. 
She went on to tell me that her husband had a biopsy on his chest wall. The biopsy came back with atypical Lymph nodes, due to the type of atypical lymph nodes, they have to send the pathology slides out to Mayo Clinic for further evaluation on how to treat him. In the meantime, he fell at work and possibly has torn his rotator cuff and is unable to work now.
We were able to assist them with their electric bill. 
We are happy we could help in this time of great need!
Today, we would like to share a “Case of the Week” from our office in Liberty Township, Youngstown Ohio. 
Two Agencies are Better than One!
A veteran and his wife came to our office, quite distressed. He is immersed in a battle for his disability claim. He has eight bulging discs that are actually visible without looking for them.
Their water had been shut off for over a week, keep in mind this is July! The amount they owed was more than we could handle. Bob referred them to a local agency that we often work with. They were able to come up with a substantial amount, but only if Veterans’ Outreach would pledge the remainder. We did, and their water was turned on the same day.
How do you spell relief?
This week, our “Case of the Week” comes from our office in Hartselle, Alabama, written by Mike Johnson, our EC at that office.
This week we had a female veteran come to our office in despair, she had fallen behind on her utility bill. She had already received a partial bill payment from Veterans Outreach, however, the utility company told her that they would cut her utilities off if she did not pay the full amount on this day.
With a heat index of 103, this was a no-brainer for this office, we paid the extra money. The sad thing about this story is that the amount that the lady needed was equal to the amount that many of us spend for a night out on the town, 200 dollars can make a huge difference in someone’s life.
We are so happy with could provide her with the means to help keep her electric on and her home cool in this Alabama July heat!
This week, our “Case of the Week” comes from our corporate office in Liberty Township near Youngstown Ohio.
It’s July, and we are having a very warm summer. 
A veteran and his wife were referred to our office from a local agency. He had recently lost his job that supported his wife, 2 children, and himself. He was devastated. Due to the sudden loss of income, his utilities were near shut off status. Bob Julian, our Service Director, was able to broker an arrangement with one of the providers for a payment plan they could afford. We were able to make a payment on the other one to bring the account to current.
We put together the Serve Veterans Now Food Pantry tote bag of foods to feed his family for about a week, and also gave him one of our Daily Food Pantry bags. He and his wife were able to look through the Heroes’ Closet for some articles of clothing. 
I am so relieved that they will have electricity to help cool their home during this heat wave.As he was leaving, he said “This is the only place that was able to help us”.
Today, we want to share a “Case of the Week” from our Liberty township office north of Youngstown Ohio.
A female veteran was referred to us by our local VA Clinic. This veteran was homeless with two children and a cat. The VA was able to secure housing, but it wouldn’t be available for a few days. She was sent to us to seek help with shelter until the housing became available.
After some searching and negotiating, we set her up in a local hotel. She looked through the Heroes’ Closet clothing and found several articles that would work for her and her family, I watched her carry several bags of clothing to her car. We also gave her food from our food pantries and a gas card for fuel. 
She was very grateful and gave Bob Julian, our Services Director a BIG HUG, not one of those that we give each other like a limp handshake.

FREEDOM!
DO YOU REALLY KNOW WHAT THAT MEANS?
 
Many Americans take their freedom for granted. We have been well protected by our great nation’s armed forces that we so often don’t even realize just how blessed we are to be in these UNITED STATES OF AMERICA.
 
This week’s Case of the Week will help you to better understand the value of freedom, defined as “not being imprisoned, independence, self-determination . . .”
 
Local Prison Helps Veterans’ Outreach with DONATION
 
Most of us can only imagine what it would be like to end up in PRISON…not jail…but PRISON! I think of a place that is dark, dungy, cruel, and dangerous like Sing Sing, Alcatraz, Folsom, and San Quentin. You hear those names in song, movies, and books all of the time.
 
So, with those images in mind, I’d like to share a recent experience we had. A local prison’s Recreational Coordinator reached out to us via our website. The North East Ohio Correctional Center (NEOCC) of Youngstown, was interested in making a donation to our organization. The recently formed Inmate Veterans Group holds fundraisers during the year and wanted to make Veterans’ Outreach their organization to donate the proceeds to.
 
I had no idea that inmates had fundraisers. We were invited to the prison to meet the group and accept their first donation. It is a MEDIUM Security Prison with a capacity of 2,100 inmates! The visit was scheduled late in April 2018. We didn’t know what to expect, but were grateful to be chosen and interested in learning more about the group.
 
We arrived a little early, had no idea of how to enter, what gate to try, and so on. We saw some others entering and just sort of followed. After entering a couple of gates, we went through the security check point where we even had to leave our phones and smart watches behind! We were impressed with the level of security protocols, and the politeness of everyone.
 
We were cordially met by Mr. Colucci, the Recreation Coordinator. He led us through a couple more halls/doors until we ended up in a room with about 20 people in it. It was what I would call a visiting room. The inmates were dressed in blue scrubs and were sitting around the room at various tables. Mr. Colucci and Counselor Silvernail introduced us and then asked us to tell everyone about Veterans’ Outreach.
 
After we talked about how we help veterans in need, we fielded some questions. I have to say that the group was very respectful and interested in what we had to say. Not at all what we would have imagined.
 
One of the questions was, “How can we further help your charity?” I said, “Well…we always can use some volunteers!”
 
Then everyone put their hands up waving in the air and one of the officials said that I am sure that you can get another 2,000 volunteers from here if they were allowed!!! We had allot of chuckling over my offering!
 
Some of the inmates said that they would like to keep on helping whatever way they could. Their time in there can be best used in helping others, especially the vets. We learned that some of the inmate group are very artistic and were trying to think of ways to use that talent to benefit local veterans. We discussed briefly a plan where they could create items that could be sold for additional donations to continue the MISSION. It would be a way for them to give more of themselves to the community’s veterans!
 
The check that was presented was for $666 and some odd change…! I asked, “Couldn’t you add a few cents to get it to $667?” He thought about it, but that wouldn’t be fair! We had a couple of photos taken.
 
We met with the Warden, Mr. LaRose, an ARMY Veteran. He is a great individual with a good grasp on the humanity that he was responsible for. Firm, fair, compassionate, but ready for anything is the way we perceived him.
 
It was a bittersweet experience, looking at those men, not knowing what they had done to be there now, but also realizing that they made a series of poor choices that led to life behind bars. You don’t quite get what that means until you see it for yourself and we were only there for a short time.
 
I think that young people should be required to visit a prison, talk with inmates, and really get an idea of just what it means to be incarcerated! I think it would yield a smaller population in the prisons. Perhaps they would place a higher value on FREEDOM, paid for by our nations armed forces. 
 
We would like to add that the prison was spotless and all of the inmates and the employees were cordial and ingratiating. We especially applaud Mr. Colucci and Counselor Silvernail for reaching out to us and allowing us to be a conduit of veterans helping veterans, even in this type of circumstance.
 
They are already planning the next event, to be held in August of this year. 
 
John Ely, President of Veterans’ Outreach

Limits Fret Veteran in Need

Today’s Case of the Week comes from our Hartselle, AL office written by our EC, Mike Johnson. Recently we had a veteran come in for assistance for his mortgage payment, it was apparent that he was at his wits end and did not know what to do.  He explained that he had been to multiple