Today’s Case of the Week comes from our Hartselle, AL office.
Sadly, last week one of our workers had his money jar and his table stolen at one of our stores we fundraise at. Frantic and bewildered, our rep didn’t know what to do fearing that the thief may be armed. Thankfully, the manager of the store saw the incident happen. He immediately gave chase and did retrieve our property. We are so thankful for his bravery. 
I guess my point is that when something negative happens to us, more often than not there is something positive to counteract the negativity. A lot of times it is difficult to find the positives, but in this case, the store manager showed that he cared by instantly trying and succeeding to get our items back. Thank you sir.
Today, we want to highlight a “Case of the Week” from our office in Liberty Township, Ohio. 
Veteran’s Good Deeds Pay Back 
A veteran was working at a nearby auto repair garage. He is an excellent mechanic with a generous and kind heart. He would often go the extra mile for a fellow veteran that had car problems. However, he did have some problems explaining his “generosity” to his boss, the owner of the garage. This led to tension in the workplace.
Another auto repair shop up the road is a veteran-owned business. This shop has helped veterans numerous times with discounted or even free help with auto repairs. Our Services Director, Bob Julian, learned of the tension at the nearby shop. He suggested that the mechanic go visit the other shop’s owner. The other shop greeted him warmly, and with our backing, the mechanic was hired on the spot. We are so grateful we could step in and help find this veteran a place to continue his generosity with like-minded people.
Today’s Case of the Week comes from Sarasota, FL, written by our regional manager, Bob Graham.
A single mom who is also a veteran called me late last week. She has 4 children and is trying to move into a new home. Unfortunately she found out that her move in date has been delayed by the landlord. Some local agencies supported a few nights at local motel, but at this point there is no funding left. The local agencies advised her to call me. I immediately responded and spoke with the motel manager. We guaranteed that night and sent a check to cover to cost. We also were able to give her leads on additional funding. We are so happy we could help this veteran and her family in a time of crisis. They were more than grateful.
Today’s Case of the Week comes from our Sarasota, FL office written by Bob Graham. 
We were approached by a VA case manager for a local veteran who has recurring bouts of “deep depression” – the most recent so debilitating that he was unable to summon up the energy to stay current on his utility bills. 
Knowing of our partnership agreement with the local power provider, the manager contacted us on his behalf – we arranged to pay the outstanding balance and the case manager said the vet actually smiled!
Today’s Case of the Week comes from our corporate office in Youngstown, Ohio. 
This past week we were invited to the Annual Veterans’ Appreciation Luncheon here in Youngstown. Bob Julian, our services director, went to represent our organization. 
Much to our surprise, we were awarded a Certificate of Recognition by the Mayor of Youngstown and the Mahoning County Veterans Service Commission.
We are very grateful and also humbled to be recognized for the hard work that we do for veterans. 
We always feel like we have so far to go, so much to do, but sometimes it’s important to look back and see how far we’ve come. Thanks to the grace of God and thanks to all of our volunteers and employees we are well on our way.
This week’s Case of the Week is written by Andy Mckee, our Grayson, KY regional manager.
I received a phone call about 30 minutes ago from a concerned friend of a Veteran who was trying to get into a drug rehab facility but had been given the run around by every other organization he had talked to. The Veteran and his friend were calling from southern Indiana, so I brought up the inpatient substance abuse program at the Lexington VAMC. I placed the Veteran and friend on hold instructing them not to hang up while I called to get the correct information of who they need to get in contact with. After being on hold and being transferred a million times, I finally got in contact with the actual intake person. As it turns out, the friend could not make the actual referral because it has to be an agency or organization who refers the Veteran. I asked if I qualified as an authorized representative, and I was. With the Veteran’s permission, I got the information needed so we could help him further.
Long story short, while acting on the Veteran’s behalf, our office here in Grayson, KY assisted a Veteran in Indiana into getting into a VA drug rehab program in Lexington, KY
This is a great example of how our organization helps beyond just financial assistance. We are grateful to be able to help this veteran and other veterans like him.
Today’s Case of the Week comes from our Hartselle, AL office written by Mike Johnson.
Recently we had a Vietnam Veteran come to our office accompanying, another vet who was 91, and applying for assistance. The first thing that we noticed was the Vietnam Veteran’s hat which had Bronze Star Recipient emblazoned on it. We asked him what his Star was for, and he simply said, “I ran the wrong way.” We left it at that. 
Our office manager then asked the same question a little later, to which he responded: “I saved my whole unit, I went to the rear with some grenades and a rifle to buy time them to get away.” 
We told him thank you for your service, knowing that there were no parades or public fanfare for those returning from Vietnam. It has always bothered us that these veterans were largely mistreated upon their return home, so whenever we get a chance to express our thanks for their service, we do so wholeheartedly. Luckily our position at Veterans’ Outreach enables us to encounter more of these Vietnam era heroes. This veteran is a true hero. We are so happy and honored to have met him.
Our Liberty office has the Heroes’ Closet Program. Lots of clothing is donated. The clothing is processed and veterans are able to browse through it and choose what they need at no cost. On average, we give away over 100 articles of clothing each week. 
 
Yesterday, Michelle, one of our office team put out some additional items. She came across a pair of mens pants that were pin striped pink. She wagered with our Bob, our Services Director that no one would ever choose those pants. He agreed to the wager. 
 
A veteran came for his appointment to get help and while waiting chose some things from our pantry. He met with Bob and they talked. Bob told him about the pink pants and asked the veteran to choose the pants and really make a fuss about how much he liked them.
 
All in good fun, the veteran went back to the clothing and picked up the pink pants and just exclaimed “Oh my goodness! These are nicest pants I have ever seen, and oh, they are my size! Could I really have these pants?” Michelle jumped up, and looked at the vet, and told Bob the bet is off – it’s a setup and so on. Everyone got a good laugh, especially the veteran. Laughter is a mini vacation.
Today’s case of the week comes from our Sarasota, FL office written by Bob Graham, our Regional Manager.
On the suggestion of her case manager, Shannon approached us for assistance. Shannon has her share of struggles. She is a disabled veteran with a small pension, a single mom with 3 children and a divorced husband who ignores the mandated child support. Due to these tremendous obstacles, she is unable to work for steady income. This has led her to fall behind on a number of bills. We worked with her to uncover the most pressing and covered enough of her electricity bill to void shutdown literally hours before it was scheduled. Big sigh of relief! We are so happy to be able to help this veteran and her family.
This week’s case of the week comes from our Sarasota, FL office written by our regional manager, Bob Graham.
Recently we were approached by a VA Caseworker to help out a veteran who had fallen on hard times and needed assistance. The veteran has very limited income that only comes from picking up odd jobs around his neighborhood. He, unfortunately, suffers from severe anxiety and consequently can’t hold down a steady job. 
This has led him to fall behind on his utility bill. Thankfully, he was referred to us to help him out. We can happily say that we were able to bring his utility bill up to date and give him some relief to his stressors. We were and are very happy to help out.