Today, we bring you our Case of the Week from our Hartselle Alabama office as told by Carol Wheeler, Office Manager, and Tom Richardson, Event Coordinator.

A gentleman (veteran) and his wife walked into the office, shy to tell us, but the problem was they were hungry. Anxious to help them, we immediately fixed them a BOX of food, enough to last a week. Then we noticed the man was lightly clothed, and our temperature outside was in the high 30’s. Carol asked him if he had a coat. His reply was quiet and muffled, he did not have a coat. We looked through our donated items and were very pleased to provide him with a well-fitted coat. So they ventured into our office cold and hungry, and left with a box of food to and a coat to stay warm. Even in Alabama, it gets cold out there!

Another Case of the Week from our FL office. They are so busy there with veterans requests and we sure thank Bob Graham, the Regional Manager, for sharing with us.

A medically discharged veteran, together with her Case Manager from James A. Haley VA Hospital, Tampa, contacted me.  She’s the victim of domestic abuse and, with her 14 year old daughter, have left their residence for a local hotel. Despite a direct deposit designation, her VA check went to her house and she is unwilling to chance an encounter with her husband.  She’s been staying in a hotel and we will cover one of her nights together, for the other 2 nights required, with other agencies that the caseworker is assembling on her behalf.  After the holidays she will move out of state when her child has completed the current semester.

Our “Case of the Week” comes from our FL office, as written by our Regional Manager Bob Graham.

A 97 year old widow of a veteran, resident in a rural area north of Tallahassee, is virtually toothless and, on the advice of FL veteran officials, contacted us with regard to some dental assistance.  She is assembling the necessary documentation – with some difficulty since, as she points out, there was little or no educational system for her race at the time of her childhood, and her reading skills are lacking.  We promised assistance upon receipt of the documentation to verify her husbands’ service, etc.

We want to share a case from our Sarasota Florida office for this week’s “Case of the Week”

Sarasota Memorial Hospital (highest rated hospital in the state, and very large) called our FL office regarding a patient that was being discharged, a veteran suffering from diabetes. Consequently, the veteran needed a special diet requiring special foods and had no money.   The hospital reached out to Veterans’ Outreach for help for this veteran. They knew of us through emergency services information. They contacted us with a plea to intercede with some food money.  We arranged the necessary coverage, gave it to his caregiver, and the groceries were covered. The hospital was very appreciative – as was the caregiver and of course the veteran.

This week, we want to highlight our “Case of the Week” from our FL office in Sarasota Florida as told by our Regional Manager, Bob Graham.

One of the VA caseworkers called us with an urgent request for a veteran with a family of 7, including 5 minor children. The City of St Pete has shut off the water to their home. The vet has an overdue bill of $162.50 which we have guaranteed, and the water is coming back on, just in time for Veterans’ Day.  He’s delighted and the caseworker says we have proved again that we “are the best”!

This week, we want to share the “Case of the Week” from our Liberty Ohio office.

We were visited by someone from our local USO office. He was working with a veteran that had just been able to secure housing. The USO was searching for furnishings for the veteran when someone called to tell them that they wanted to donate a house full of furnishings. This was perfect timing for the veteran. Just one big problem, no way to pick up the items.

This is why the USO rep came to us. We were able to rent a truck for them to move the furnishings. We strive to network constantly to develop the best solutions for those that we serve, the American Veteran.

We bring the “Case of the Week” to you from our home office in Liberty Township Ohio.

A veteran came to us concerned with a problem regarding his water bill. He moved to a new location. After moving in, he was hit with a very large water bill that he was unable to pay. He contacted the water company and told them it couldn’t be his bill since he had just moved in. The water company rejected his idea. The water ended up being shut off. He then came to Veterans’ Outreach for help. He met with Bob, our Services Director. Bob got in touch with Congressman Ryan’s office and other local agencies. While things were getting sorted out, which took a couple of weeks, we allowed the veteran to fill jugs, bins, buckets, and whatever he had with our water here at our building using an outside hose outlet. I saw him come by for water several times. The water company finally did agree that most of the bill was from a previous tenant. We helped him pay his bill, and now he doesn’t need to come by to fill his vehicle with water vessels. Now he can move on to living his life.

Our Florida wanted to share this case as our “Case of the Week”.

A veteran called on the recommendation of the Homeless Veterans Assoc.  He left Colorado to pursue 3 employment possibilities in the Sarasota area.  There were problems along the way, his car broke down in Alabama. He found out that he needed a new transmission, the cost would be $2200, but the care was only worth $1200.

He got a ride from a trucker (who did a quick background check before allowing him to ride!).  Initially, he was able to cover his living expenses, but ran out of money and became homeless.  Two of the three local job possibilities didn’t work out, but he had an encouraging response from a Tampa golf club who would “get back” to him.

On his second night sleeping on the street he was assaulted and robbed. He did get a break when the Tampa club he would have a job if he could get there.

That’s where Veterans’ Outreach came in. He asked for bus fare and hotel room. We covered both and rounded up to some additional funds for food and living expenses.  The veteran is off to a new start and swears he will be a serious donor to Veterans’ Outreach.

This week, we want to share a “Case of the Week” from our Sarasota, FL office as told by Regional Manager Bob Graham.

A Veteran resident in Orange City, Volusia County was a victim of Hurricane Matthew. He was evacuated from his mobile home and when he returned he was without power. It had been down for 4 days, all his refrigerated food had spoiled.  The complete restocking of his refrigerated was not in the budget, as he lives on Social Security Disability.  His VA Case Manager suggested he call Veterans’Outreach for any possible help. We will send money so that he can eat again – he and the Case Manager are very pleased for the assistance!

This “Case of the Week” comes from our corporate office in Liberty, OH. A male veteran in his 60’s recently moved to this area. He had lost everything, and was living in his car.

He was referred to Veterans’ Outreach by the local Social Security office. He came here, and visited with Bob, our Services Director. His state of mind was very depressed, and really unable to determine a course of action to straighten out his current situation. Bob was able to advise him on the steps to take to get settled here and the resources available to him. Bob referred him to one of our contacts at the local VA and got him enrolled into the HUD VASH program. We helped him with food and gas for his car. He was able to find some clothing that would work for him.

He came back the following week, and his entire demeanor had changed. He was talkative, and had a real sense of hope for a future. Bob had given him guidance, he had followed it. HUD VASH had helped him with an apartment, we helped him with food and gas for his car. He maintains his car, as it is his only item that he owns. He was so insistent about finding a car wash to take care of it, our volunteer guided him to a place nearby. He left here with a spring in his step.