Today’s Case of the Week comes from our Kentucky office, written by our Regional Manager, Brandon Clark.
A couple of weeks ago at approximately 9:30 am the phone rings in the Grayson Office, thirty minutes before the office is to open. The veteran on the other end of the phone call states “I am outside in front of your door. I know you don’t open until 10 o’clock, but I need some help.” I immediately went and opened the door and let him come in. I could see that he was anxious & nervous as if we were his last hope. He then explained to me that he was driving from Virginia to his home in Marietta, OH, and was out of funds. The veteran asked if we could help with getting him a hot meal and antifreeze for his car.
I told him I would be happy to help him I just needed to see a copy of his DD-214 or his VA ID. At that moment I could see the demeanor of this veteran change from someone who was anxious & nervous to someone who looked like they had a large burden lifted from his shoulders. Now smiling and in good spirits, he handed me his VA I.D. and his Ohio drivers License. I made a copy of the Veterans ID’s & took some funds out of petty cash. I asked the veteran to follow me to the Love’s fuel station that also had a Wendy’s attached to it. There I was able to purchase antifreeze for this veteran and purchase him a hot meal from Wendy’s. I did not think I was ever going to leave Wendy’s due to this Veteran continually thanking me. We are so happy we could help get this veteran home!