Today, we want to share a “Case of the Week” from our corporate office in Liberty Township, Youngstown Ohio.
Pooped Out on Personal Problem
A veteran came to our office in despair over his water bill. He had a disconnect notice and owed a whopping $1,300. He had two recent surgeries for his neck and his back and was still suffering from other physical ailments.
He had visited other agencies but wasn’t able to find help anywhere. He had called the water company but wasn’t able to improve his situation. Bob, our Services Director, asked the veteran why his water usage was so high – the veteran responded, “Have you ever had diarrhea?” “For a month?” Bob didn’t have an answer for that.
He called the water company, explained the situation, and was able to negotiate a payment plan and cancel the disconnect. Veterans’ Outreach paid for the 1st month of the plan.