This “Case of the Week” comes from the pen of Bob Graham, the Regional Manager of the FL office.
A veteran that is a single parent of 2 girls, age 4 and 2 1/2, is struggling to make ends meet while he carries out his parental responsibilities. He has fallen behind on his water bill, asked his VA HUD-VASH case worker where he could turn to for assistance, and was directed to us for help before the water was turned off.
I immediately contacted the provider, guaranteed the $138.98 overdue which avoided shutdown. Payment was sent in a speedy manner to complete the transaction.
He is really grateful that he doesn’t have to worry about having no water while he’s minding his girls.