This week, our “Case of the Week” comes from our Sarasota office. Regional Manager Bob Graham wants to share something that happened just last week at their office.
He wrote: This is a little different this time as it is not about a vet we helped but an interesting story I think. Our Sarasota office is next to a medical services place with erratic hours. Last week a woman came to our office to ask what I knew about the hours (not much!). She saw the “Veterans Outreach” on our door and asked what we did for veterans. I explained our non-profit status and our efforts in assisting veterans unable to meet their financial obligations. The phone rang with another veteran asking for our help and I invited her to listen so she really “got it.” The vet had a “past due notice” from Duke Energy and we can cover most of it within our usual limits but the full amount would be over it. I told the veteran what we could do and he was tremendously grateful but my visitor asked how much we were short of the full amount and wrote out a check on the spot to cover the gap, promising to return monthly whenever possible to make further donations!